Our Return Process is simple. You can return your merchandise up to 30 days from the time you receive your package.
PLEASE CONTACT US BEFORE YOU RETURN ANY GOODS !
Returns must be in original condition, unused with original box. Your return item(s) will be inspected upon arrival before your refund is processed.
Once your return item has been received by us, inspected and refunded, you will receive a refund confirmation email. It can take up to 3-5 days for your refund to be shown in your account.
All return charges are the customer's liability. Please contact us before you return any goods !
In line with your right to cancel, if you return your full order within 14 days of such order, we will refund all payments received from you, including the costs of delivery (except for the supplementary costs which arise if you choose a type of delivery other than our standard and least expensive method of delivery). We will process your refund within 7 days of receiving the item(s) back to our warehouse. However, we always endeavour to do this as quickly as possible.
We will make the refund using the same means of payment as you used for the initial transaction, unless we have expressly agreed otherwise. If an electronic refund is not possible, we will process your refund by cheque.
Please note, refunds can take 3-5 days to appear in your bank or credit card account
We will make the refund using the same means of payment as you used for the initial transaction, unless we have expressly agreed otherwise. If an electronic refund is not possible, we will process your refund by cheque.
Please note, refunds can take 3-5 days to appear in your bank or credit card account
If you still need help, please contact us on help@daewooelectricals.com
Frequently Asked
My product is faulty
We're sorry that you've received a faulty item, please contact our Customer Service Team with the your order number, the faulty item's name and number & a description of the fault.
Frequently Asked
I have a missing part
If you have received an item that has a missing part please contact customer service prior to returning the item as we maybe able to send you the part you require.