Delivery & Returns
| Service | Under £40 |
£40+ | Delivery estimate |
|---|---|---|---|
| Next Day Delivery (FedEx) Order by 12pm Mon-Fri UK mainland only | £4.99 | FREE | Next working day |
| Standard UK Delivery (Evri) | £3.99 | FREE | 2 to 5 working days |
- Delivery days: Monday - Friday.
- Delivery Area: UK Mainland and Northern Ireland only. No international shipping.
- Orders placed over the weekend or after 12pm on Friday are shipped on Monday
- Please note, Next Day delivery is not available for the following postcodes:
AB23,AB30-AB39,AB41-AB45,AB51-AB53,AB55-AB56,B54,BF1,BN1,BT1-BT94,CA5-CA28,CF61,CO12,DD2,DD9-DD10,DG3-DG4,DG8-DG14,DH8,DL7-DL14,DY14,EH36,EH41-EH45,EX16,EX31-EX32,EX36,FK17-FK22,FK8-FK9,G63,G83-G84,GY1-GY10,HG3-HG4,HR3,HR5-HR6,HS1-HS9,HU15,IM1-IM9,IP12-IP19,IV1-IV56,JE1-JE5,KA1-KA19,KA25-KA28,KW1-KW17,KY11,KY13,KY9,LA10,LA12,LA18-LA19,LA2,LA6,LA8,LD1-LD8,LL15,LL20-LL27,LL35-LL48,LL53-LL54,ML11-ML12,NE43,NE47-NE48,NE61,NE65-NE71,NN12-NN13,NR10-NR11,NR20,NR24,OX25,OX27,OX9,PA12,PA17-PA18,PA20-PA38,PA3,PA41-PA80,PE30,PE33,PE38,PH10-PH11,PH13-PH44,PH3,PH49-PH50,PH5-PH7,PL11-PL15,PL19,PL24,PL27-PL35,PO30-PO41,SA14,SA18-SA20,SA72,SG8,SY10-SY11,SY13-SY14,SY18-SY24,SY4,SY7-SY8,TA22,TA24,TA4,TD2-TD15,TQ13,TR11-TR16,TR21-TR25,TR27,TR3-TR9,TS13,WA16,WR15,WR6,WS15 1NZ,WV11,WV15-WV16,WV5-WV6,YO21-YO22,YO7,ZE1-ZE3 - We are unable to offer any shipping services to: BF1, GY1-GY10 (Guernsey), JE1-GY5 (Jersey), WS15 1NZ
Delivery Issues
- If your order fails to arrive, you must contact us within 7 days of dispatch.
- If we fail to deliver within a reasonable time, you may cancel the order by getting in touch.
- If you accept delivery of the goods after the estimated delivery time, it will be on the basis that you have no claim against us for delay (including indirect or consequential loss, or increase in the price of the goods).
- In some instances, depending on stock availability, we may deliver the goods in instalments.
- We (or our third-party couriers) may decline to deliver if:
-We believe that it would be unsafe, unlawful or unreasonably difficult to do so.
-The premises (or the access to them) are unsuitable for our courier’s vehicle. - The goods are at your risk from the time of delivery.
- You must inspect the goods on delivery. If any goods are damaged (or not delivered), you must contact us within 7 working days of delivery (or the expected delivery time). You must give us a fair chance to receive and inspect the damaged goods.
RETURNS
Please CONTACT US before you return any item(s).
- Our return process is easy! If you change your mind, you can send your purchase back within 30 days of receiving your package free of charge.
- Just get in touch and we'll provide a free FedEx returns label which you attach to your parcel and drop off at any collection point.
- Returns must be in original condition, unused with original box. Your returned item(s) will be inspected upon arrival before your refund is processed.
- Once your return item has been received by us, inspected and refunded, you will receive a refund confirmation email. It can take up to 3-5 days for your refund to be shown in your bank account.
- In line with your right to cancel, if you return a product within 30 days, we will refund the price you paid for the product(s). We will process your refund within 7 days of receiving the item(s) back to our warehouse. However, we always endeavour to do this as quickly as possible.
- We will make the refund using the same means of payment as you used for the initial transaction, unless we have expressly agreed otherwise. If an electronic refund is not possible, we will process your refund by cheque.
Refunds
- We will make the refund using the same means of payment as you used for the initial transaction, unless we have expressly agreed otherwise. If an electronic refund is not possible, we will process your refund by cheque.
- Please note, refunds can take 3-5 days to appear in your bank or credit card account
If you still need help, please contact us on help@daewooelectricals.com
